Today, IBM, a leader in AI for business and AI-powered customer care, entered into an agreement with McDonald’s, the world’s largest restaurant company, to further accelerate the development and deployment of its Automated Order Taking (AOT) technology. Under the agreement, IBM will acquire McD Tech Labs, which was created to advance employee and customer facing innovations following McDonald’s 2019 acquisition of Apprente. As part of McDonald’s strategic growth plan, “Accelerating the Arches,” the company is committed to innovation across Digital, Delivery and Drive Thru. This agreement will accelerate McDonald’s efforts to provide an even more convenient and unique customer and crew experience.
